FAQs

Below the FAQ are some common concerns from our customers.
If you have other questions, please just send it to contact@eclatfemme.store.

Filter by Topic
All
  • All
  • Pre Sale Questions
  • Technical Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click on the store's chat to talk live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We offer a curated range of high-quality health and beauty products exclusively for women, including skincare, haircare, supplements, and wellness items designed to enhance your beauty and well-being.

Yes! All of our products are cruelty-free, and many are eco-friendly, using sustainable packaging and ethically sourced ingredients to help you look and feel good while caring for the planet.

Absolutely! We provide personalized product recommendations based on your unique beauty and health needs. You can contact our experts for a customized consultation via chat or email.

Yes! We offer a special discount coupon for first-time purchases and free shipping on any order up to $50.

We have a skincare guide to help you determine the best products for your skin type. Additionally, our team is always available to help you find the perfect match for your specific needs.

We have a hassle-free return policy! If you're not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, as long as the product is unused and in its original packaging.

Yes, we deliver nationwide. We offer free shipping on orders over $50. For smaller orders, shipping costs are calculated based on your location and the weight of the package. Check our shipping policy for more details.

Technical Questions

If you forget your password, click on the "Forgot Password?" link on the login page. Enter your email address, and we'll send you instructions on how to reset your password.

Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your order on our website under the "Track My Order" section or directly through the courier's website.

If you need to change or cancel your order, please contact our customer service team as soon as possible. Once an order is processed, changes or cancellations may not be possible, but we will do our best to assist you.

At checkout, there will be a section labeled "Discount Code" or "Coupon Code." Enter your code in the box and click "Apply." The discount will be reflected in your order total before you complete your purchase.

We accept major credit cards (Visa, MasterCard, American Express), and some mobile payment options. All payments are processed securely using industry-standard encryption.

Yes, we take your security very seriously. Our website uses SSL encryption to protect your personal and payment information. We also comply with industry standards for secure payment processing and do not store your credit card details.

If you encounter any technical issues while browsing or placing an order, try refreshing the page or clearing your browser’s cache. If the problem persists, please contact our customer support team, and we’ll assist you as quickly as possible.

Unable to find satisfactory answers ? Contact Support