Shipping and Return Policy

Shipping Policy

At Éclat Femme, we are committed to providing our customers with quality products in a timely manner. Below are the details of our shipping policy:

- Processing Time: All orders are processed within 1-3 business days. Please note that processing times may vary during peak seasons or sales events.

- Shipping Times:
  • Domestic shipping typically takes between 3 to 15 business days, depending on the location and the specific supplier of your products.
  • Delivery times may vary based on your shipping address and external factors such as carrier delays, customs processing, or natural events beyond our control.

- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the products in your order. We strive to offer competitive shipping rates.

- Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status of your package.

- Delivery Issues: If you experience any issues with your delivery, such as lost or damaged packages, please contact our customer support team at contact@eclatfemme.store within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

Return Policy

At Éclat Femme, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we are here to help. Please read our return policy carefully:

- Return Window:
  • You have up to 30 days from the date of delivery to initiate a return for eligible products.
  • Items must be in their original condition—unopened, unused, and in the original packaging with all tags attached.

- Non-Returnable Items:
  • Personal care products (e.g., skincare, makeup) that have been opened or used.
  • Final sale items or products marked as non-returnable at the time of purchase.
  • Gift cards.


Return Process:

1. To initiate a return, please contact our customer service team at contact@eclatfemme.store with your order number and the reason for the return.

2. After receiving return approval, you will be provided with instructions on how and where to send your items. Please note that customers are responsible for the cost of return shipping unless the product is defective or the wrong item was sent.

3. Once your return is received and inspected, we will notify you via email. If your return is approved, a refund will be processed to your original payment method within 5-10 business days.

- Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and a detailed description. We will arrange for a replacement or refund as necessary.

- Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original product for a refund and place a new order for the desired item.

- Refunds: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to process. If you do not receive your refund within this time frame, please contact your bank or credit card company as there may be additional processing time before your refund is posted.

Contact Us

For any questions regarding our shipping and return policy, please reach out to us at contact@eclatfemme.store. We are here to assist you and ensure that you have a positive shopping experience with Éclat Femme.